Returns

The window

You have 14 days from delivery to request a return. Request it from your account or by contacting us — start the request first, because we can't process a package that turns up unannounced.

What we can take back

• Unworn, unwashed and unaltered
• Original tags still attached
• No perfume, deodorant, makeup, smoke or pet hair
• In the condition it reached you, in its original packaging

What we can't

• Anything marked Final Sale — it says so on the product page, before you buy it
• Jewelry and earrings, for hygiene reasons
• Pieces returned worn, altered, damaged or without tags

How refunds work

Once your return arrives and passes inspection, we refund the merchandise to your original payment method. Original shipping isn't refunded, and return postage is yours unless we sent the wrong item or it arrived damaged.

Refunds usually show up within 5–10 business days of being issued, depending on your bank.

If something arrived wrong or damaged

Tell us within 48 hours of delivery and send photos. That's on us and we'll make it right — replacement, refund, whichever makes more sense.

Abuse

We'd rather say this plainly than pretend it doesn't happen. We keep records of returns by account. We can refuse a return that doesn't meet the conditions above, and we can restrict an account with a repeated pattern of wearing and returning, false damage claims, or chargebacks filed instead of asking us. Nothing here takes away rights you have under applicable law.

This interim policy is under review and will be replaced by a final version. Any change applies only to orders placed after it's published.